FAQs
Q: How do I start home care services with Caring At Heart?
Give our agency a call at (704) 837-4564 and let our staff know what services you are seeking. We will have our staff come to your home and conduct a free, no obligation assessment. After the assessment we tailor a Plan Of Care, specific to your wants and needs. We will then, at your direction, identify caregivers who have the skills, personality and availability to assist you. You then will be able to meet the caregiver and if you approve, they will begin working for you.
Q: Who Pays For Home Care?
Most insurance companies, HMOs, PPOs and Worker’s Compensation cover home care. In addition, Medicaid and VA pay for home care service. Caring At Heart will verify coverage for the patient and fill out the necessary forms for insurance billing.
Q: What is the cost of Home Care?
Home Care prices vary, depending on the level of service needed and the length of time service is needed. Our agency charges a flat rate with no minimum of hours needed. Nor do we lock you into a contract for a specific amount of time.
Q: Do you provide services in assisted living facilities?
Yes. People sometimes discover that the assistance provided in an assisted living facility is not enough to enable them to remain independent. In these cases, Caring At Heart provides a person to make this possible. In some states you are allowed to hire private help in an assisted living facility – or nursing home for that matter.
Q: How does the cost of Caring At Heart compare with assisted living or nursing home care?
The average Caring At Heart service runs about 1/3 the cost of an Assisted Living Facility and less than ¼ of what the skilled facility would cost. Naturally you have to take into consideration the level of services required for that individual at any facility.
Q: How quickly can home care services be provided/started?
Generally services can be provided within a 48-hour period and often the same day.
Q: Can I change the schedule if I have appointments to keep?
Changes are easily accomplished. Our philosophy is to make the schedule work for the family not the agency. You come first. Your needs, your requests, your schedule. We will do everything possible to make sure the schedule you want is the schedule you get.